Tag Archives: Customer Service

What are your top mobile phone apps for 2010?

By Chris Wendel It’s that time of the year, time to reflect, recharge, and come up a list of favorite something from the past year. In this case, I was in the process of putting together a highlight list of our … Continue reading

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Book Review: “Buying In”

by Chris Wendel The world of marketing seems to be constantly adjusting to changing mediums, ad leery consumers and technology that allows us to more easily ignore messages altogether. It is a well accepted notion that through the years we … Continue reading

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Keeping the Customers you Already Have

By Chris Wendel                                                                  The process of turning a one-time customer into a repeat long-term buyer is never an easy task. In this world of competitive pricing, web based competition, and multiple buying choices; one has to be savvy to keep … Continue reading

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Customer Service from the Inside Out…

By Chris Wendel, Regional Director, MI-SBTDC Business people behaving badly, sounds bad doesn’t it? As customers, all of us run into situations where people don’t exceed our expectations or even worse, make us feel downright insignificant. Be it the disinterested … Continue reading

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